Sewing Equipments

POLICIES AT SUSANNA SEWS

Shapeshifter. Stay multi-faceted.

Shipping

Thanks for placing your order!

Susanna Sews aims to process all orders within 2 working days (although this is dependent on capacity and subject to change during busy periods, notably Christmas and sale periods). Please allow up to 3-5 working days for manufacturing and delivery.  


You will be notified by email once your order has been processed and dispatched.


Please only email with delivery queries if the specified delivery time has passed. If we anticipate there to be a delay, we will always notify you in good time. 


We deliver to all UK mainland addresses (Isle of Man, Isle of Wight, Northern Ireland and Republic of Ireland, Scottish Highlands and Islands). Deliveries will arrive between 9am and 6pm, Monday to Friday excluding Bank Holidays. All items are sent First Class via Royal Mail.


International deliveries are sent tracked by Royal Mail.


Please note that delivery times are indicators only, and that Susanna Sews cannot be held accountable for delays following the dispatch of item(s).


Please take time to ensure all delivery details are correct prior to placing your order(s). If we receive an erroneous address at checkout, we can’t accept liability and you will bear responsibility for any resulting redelivery costs.


UK Standard Delivery (3-5 working days) - £2.99

International Delivery (10-14 working days) - £8.50

Returns

We accept returns up to 14 days after delivering your item.

If you would like to return an order, please contact us at susannasews@gmail.com.

If your order is returned to us, you will be refunded for the total cost of the item only. We are not able to redeliver orders returned to us by Royal Mail or any of their international delivery partners.


Please note delivery costs are non-refundable (the only exemption of which are errors made by us on the shipping label).